Frequently Asked Questions

Everything you need to know about your Sugarplum shopping experience.

How long will it take for my order to arrive?

Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.

How do I find my perfect fit?

Each product page features a detailed size guide. Since we curate various designers, we recommend checking the specific measurements for every item to ensure the best fit.

Do you offer international shipping?

Yes, Sugarplum Store ships worldwide! International delivery times vary by location, typically ranging from 10-21 business days depending on customs processing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.